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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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anonymous

July 25, 2025

5  out of  5
rating by anonymous
"Polite and friendly service every time knowledgeable about my profile and especially proactive with policy changes or updates"
We responded:
"Thank you!"
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Matthew Augustine

July 23, 2025

5  out of  5
rating by Matthew Augustine
"I have been working with Joe and his team sense I got my license over a decade ago and I can't say enough good about how he personally and his amazing staff have been supportive, kind, and helpfull with all my insurance needs and I would look no further then Joe Czaja state farm if you want the best."
We responded:
"Matt, as always we appreciate your and all of your family!"
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Jennifer Lynn

July 23, 2025

5  out of  5
rating by Jennifer Lynn
"Everyone at State Farm (West Seneca, NY) is simply amazing! So helpful, courteous, & wonderful to work with. Always a pleasure!"
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Ryan Dunning

July 23, 2025

5  out of  5
rating by Ryan Dunning
"Always a pleasant experience dealing with Joe and his employees."
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Shaun Haley

July 23, 2025

5  out of  5
rating by Shaun Haley
"Page did a wonderful job very helpful"
We responded:
"Shaun, pleasure to serve you! Joe Czaja State Farm"
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J B

July 22, 2025

5  out of  5
rating by J B
"Brittany was very polite and respectful. 😊"
We responded:
"Appreciate this note JB! Stay well!"
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Eric Ochs

July 22, 2025

5  out of  5
rating by Eric Ochs
"When I call, I ask to speak only to Chris. Hes direct, explains what's going with my accounts to a T. All well giving me great customer service and the best rates he can. Thats customer service at its best. 🌟🌟🌟🌟🌟"
We responded:
"Thank you for the 5 stars!!"
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David Teresa

July 21, 2025

4  out of  5
rating by David Teresa
"He told me that he contacted the dealership since I was moving on from one vehicle to another one today. He went over the vehicles coverage with me. I had a few questions for him about discounts, and he gave me some information. He was going to send me a link for a defensive driving course."
We responded:
"Appreciate the 5 stars David!!"
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Jeff Petrocy

July 21, 2025

5  out of  5
rating by Jeff Petrocy
"Very helpful and nice"
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Marco Schott

July 21, 2025

5  out of  5
rating by Marco Schott
"Great insurance agency. They always ensure that you’re aware of your coverage, and available discounts. Whenever I call, a real person answers the phone."
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Kathleen Fletcher

July 15, 2025

5  out of  5
rating by Kathleen Fletcher
"Brittany and Chris Cerbini helped me and my husband with our insurance needs today and made the process as quick and easy as possible! Great experience and will be recommending them to our family and friends"
We responded:
"Welcome to State Farm Fletcher family!!"
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Gwendolyn McDougald

July 12, 2025

5  out of  5
rating by Gwendolyn McDougald
"Brittany is friendly and provides exceptional service. She has patience and a wonderful attitude!"
We responded:
"Thank you!!"
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donna muscarella

July 9, 2025

5  out of  5
rating by donna muscarella
"Brittany is pleasant efficient and wonderful to work with for my insurance needs."
We responded:
"Appreciate this great feedback Donna!"
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alfredo martinez

July 3, 2025

5  out of  5
rating by alfredo martinez
"Quick, hassle free, professional courtesy.just perfect payment call. thanksyou! State farm agent."
We responded:
"Thank you aldredo!"
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Susan Severins

July 1, 2025

5  out of  5
rating by Susan Severins
"David K.was concise and very helpful!"
We responded:
"Thank you Susan! And thank you for your business! Joe Czaja"
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Kev Otwell

June 30, 2025

5  out of  5
rating by Kev Otwell
"Great customer service as always! Paige was very friendly and helpful."
We responded:
"Thank you for this 5 star review! Joe Czaja "
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Brian Isbrandt

June 25, 2025

5  out of  5
rating by Brian Isbrandt
"Robert was extremely attentive in helping address my coverage needs, while expertly and patiently answering each of my questions (particularly regarding eligible discounts)."
We responded:
"Appreciate this positive review Brian!"
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Bridget S

June 24, 2025

5  out of  5
rating by Bridget S
"Excellent customer service from Robert at West Seneca"
We responded:
"Thank you Bridget!"
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Mitch Polanski

June 23, 2025

5  out of  5
rating by Mitch Polanski
"Was able to save a bunch of money after “yearly review of my policy”"
We responded:
"So happy you found the annual review helpful!"
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Remington Reid

June 23, 2025

5  out of  5
rating by Remington Reid
"Easy to work with and takes the hassle out of all the paperwork."
We responded:
"Appreciate this note Remington!!"
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Lasharee Perkins

June 23, 2025

5  out of  5
rating by Lasharee Perkins
"“I just want to take a moment to thank my insurance company for holding me down since I was 19. Through every up and down, y’all been reliable, supportive, and always had my back when it counted. Loyalty goes both ways—and I appreciate the peace of mind all these years! Thanks Again Joe Team."
We responded:
"Appreciate you and your business so very much!!"
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Erin Reber

June 23, 2025

5  out of  5
rating by Erin Reber
"Very helpful and gave us clear answers to all of our questions. I've always done business with state farm since I've been driving and will continue to do so. All the agents do their best to give us the best policy to fit our lives. Thank you so much"
We responded:
"Appreciate this great note and appreciate your business!! Joe Czaja"
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Wa Luigi

June 16, 2025

5  out of  5
rating by Wa Luigi
"Chris was great, he got my son the best policy possible. He answered all questions and was engaging"
We responded:
"Appreciate this great post!"
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Derek Farnham

June 13, 2025

5  out of  5
rating by Derek Farnham
"I talked With Robert today and he was fantastic, He answered all my questions and worries. I definitely recommend this agency."
We responded:
"Appreciate this awesome feedback!"
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Marc

June 12, 2025

5  out of  5
rating by Marc
"Very good service"
We responded:
"Thank you Marc! Joe Czaja State Farm"