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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tammy Santos

Tammy Santos

September 4, 2026

5  out of  5
rating by Tammy Santos
"Professional and extremely helpful"
We responded:
"Appreciate the 5-stars!!
All the best…"
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Somay Raess

September 2, 2026

5  out of  5
rating by Somay Raess
"Went over an existing policy. Explained different
things on policy that they offer and or are available
To me. Wonderful company to work with."
We responded:
"Somay, appreciate the positive words on our local agency. Happy to serve you and yours!
Joe Czaja State Farm
"
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Lorraine MacKenzie

September 2, 2026

5  out of  5
rating by Lorraine MacKenzie
"Lori was great to deal with!!

Explained my question and took care of my payment. Thank you Lori"
We responded:
"We love Laura too! Thanks for the great feedback!
Joe Czaja"
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Michele Macey

August 31, 2026

5  out of  5
rating by Michele Macey
"Spoke with Robert today to pay some bills that were coming due. He was so helpful and made it quick and easy. Thank you so much!"
We responded:
"Appreciate the positive feedback Michele!"
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Rick Meyer

August 27, 2026

5  out of  5
rating by Rick Meyer
"Very good job by Dan Excellent work"
We responded:
"Rick, happy Dan was able to help you put today and thank you for the great review!
Joe Czaja State Farm"
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Michael Marshanke

August 26, 2026

5  out of  5
rating by Michael Marshanke
"Robert was easy to talk with. He answered my question while checking my account to confirm it."
We responded:
"Michael, thank you so much for your kind words about my team and agency! Happy to serve you and yours!
Joe Czaja"
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Rosemarie Troidl

August 24, 2026

5  out of  5
rating by Rosemarie Troidl
"Rob was very respectful and immediately took care of my needs!"
We responded:
"Appreciate your trust in our agency!
All the best"
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Susan

August 20, 2026

5  out of  5
rating by Susan
"Dave was great. He answered all my questions and concerns. He was very thorough And friendly.I am so happy to be a new customer."
We responded:
"Susan, welcome to State Farm! We appreciate your trust in our local insurance agency operated by local people!
Best,
Joe Czaja"
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Dime Stevens

August 20, 2026

5  out of  5
rating by Dime Stevens
"I had Robert call me and go over my annual review. Great customer service and he saved me money. One of the main reasons why I been with this team since 2020."
We responded:
"Thank you for your business! We appreciate you."
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Sandi Green

August 19, 2026

5  out of  5
rating by Sandi Green
"Able to call when it was convenient for me"
We responded:
"Thanks Sandi!
"
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Jacob Browning

August 19, 2026

5  out of  5
rating by Jacob Browning
"Robert was very helpful and friendly!"
We responded:
"Thank you Jacob!"
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Jennifer Burke

August 17, 2026

5  out of  5
rating by Jennifer Burke
"I am very happy with our State Farm team call today. Dave, the representative gave us excellent service. He was highly informative about my entire policy coverage. He showed great kindness and courtesy throughout the call."
We responded:
"Jennifer, we are honored to be your insurance provider for you and yours! Thank you for the positive feedback.
Joe Czaja "
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Omesh Aggarwal

August 14, 2026

5  out of  5
rating by Omesh Aggarwal
"Chris helped set up my vehicle insurance and was very very helpful. He got me every discount possible. I highly recommend working with Chris!!!"
We responded:
"Omesh, we appreciate your trust in our local auto and home insurance agency! We love representing you and all of greater Buffalo!
Go Bills"
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Stacey Cellini

August 10, 2026

5  out of  5
rating by Stacey Cellini
"Thank you for all your help!"
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Kevin Mack

August 6, 2026

5  out of  5
rating by Kevin Mack
"Staff was very helpful and courteous, always expedite any needs as far as paperwork and updates"
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Torrie Winfrey

August 6, 2026

5  out of  5
rating by Torrie Winfrey
"Chris was great! Very responsive and informative! No pressure to have anything outside of what I was looking for. I have been looking into insuring under State Farm for some time now and we have agreed to follow up down the line which we have done. This dedication alone earned me as a client. Thank you."
Profile photo of Kevin K

Kevin K

August 5, 2026

5  out of  5
rating by Kevin K
"Excellent customer service. I'm assisting a family member with managing their bills - I had a few questions and was given information quickly and easily to help me understand the account, policies and terms. A pleasant customer service experience!"
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Daphne Hunt

August 5, 2026

5  out of  5
rating by Daphne Hunt
"Great job very nice"
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Kim Wright

August 5, 2026

5  out of  5
rating by Kim Wright
"Robert was polite, professional, and proficient!"
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Javier Vellon

August 5, 2026

5  out of  5
rating by Javier Vellon
"it went pretty good great great customer service"
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tonie calloway

August 4, 2026

5  out of  5
rating by tonie calloway
"Robert, was very personable and efficient.."
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Alana Matzkin

August 3, 2026

1  out of  5
rating by Alana Matzkin
"Update 10 months later: never received a call from Joe but when I canceled my 14 year old auto policy, Joe magically was willing to talk! I’ve been a State Farm customer for 27 years, and have never received worse customer service than I have from this office. From Robert initially being unwilling to help or to pass me to an office manager, to Dave who wouldn’t stop speaking over me and then hung up on me when I asked to speak to Joe. This was on Tuesday. I still haven’t heard from Joe and it’s been 2 full days, maybe posting this will get a response! There are other agents in the area, I’d recommend going there."
We responded:
"Alana, we do not control the banks and when late payments over the weekend process. Ultimately, your payment was processed without late fees or penalty…we are more than willing to chat about all of our payment options to avoid this in the future.."
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Dave

August 3, 2026

5  out of  5
rating by Dave
"Very helpful and knowledgeable"
We responded:
"Thank you for your trust in our local Agency!
Joe Czaja"
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Kimberly Schmidt

July 31, 2026

5  out of  5
rating by Kimberly Schmidt
"Needed some declaration papers sent to my email and I was on the phone for less than two minutes and the items I needed were already in my inbox. So efficient and friendly!!"
We responded:
"Kimberly, thank you for your kind words and your trust in our local Buffalo Agencies!
Joe Czaja"
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Colleen D

July 29, 2026

5  out of  5
rating by Colleen D
"The office staff is always so pleasant and very helpful in addressing any concerns and questions!"
We responded:
"Thank you for the positive review!"